Workiz is a strong pick for phone-heavy service trades: locksmiths, junk removal, appliance repair, garage door, and cleaning companies that book most jobs from inbound calls. It holds a 4.5 rating on both G2 (221 reviews) and Capterra (about 216 reviews) as of mid-2026, and its built-in phone system is a real differentiator. The catch: Workiz no longer publishes prices. Every paid plan on its pricing page now shows "Request pricing," and third-party trackers place the paid tiers roughly between $200 and $325 per month, before phone and AI add-ons.
Key takeaways
- Workiz switched to quote-only pricing in 2026: its pricing page lists Standard, Pro, and Ultimate plans with no dollar figures, each including the first 5 users.
- Third-party pricing trackers (ITQlick, ServiceAgent, mid-2026) report paid tiers in the $200 to $325 per month range, with extra users at $55 to $65 per month.
- The built-in phone system with call tracking, recording, and click-to-book from inbound calls is sold separately, with users reporting around $100 per month.
- Workiz rates 4.5 out of 5 on G2 (221 reviews) and 4.5 on Capterra (about 216 reviews) as of mid-2026.
- Solo operators and 2-person crews should look at Jobber first: its Core plan starts at $39 per month versus a likely $200+ entry point for Workiz.
What Workiz is and who it was built for
Workiz is a cloud field service management platform founded in 2015 that grew up serving locksmiths, a trade with high call volume, urgent dispatch, and phone-first lead intake. From that base it expanded into junk removal, appliance repair, garage door, cleaning, and similar on-demand trades. The platform covers scheduling, a drag-and-drop dispatch board, CRM, estimates, invoicing, online payments, and automations, with a built-in business phone system as its signature feature.
That origin story matters when you evaluate it. Workiz is not a generic tool trying to serve every contractor. If your business runs 8 to 15 short jobs per technician per day and lives or dies by how fast the office answers the phone, Workiz was designed around your workflow. If you run multi-day HVAC installs or roofing projects with insurance paperwork, it was not, and this field service management software roundup covers better-matched options.
Workiz pricing in 2026: the plans went quote-only
Workiz pricing changed in a way most older reviews have not caught up with: the public price tags are gone. As of mid-2026, the Workiz pricing page lists three plans, Standard, Pro, and Ultimate, and every one of them shows a "Request pricing" button instead of a monthly figure. Each plan includes the first 5 users. The page does still publish extra-user rates: $55 per month per additional user on Standard and $65 on Pro, both on annual billing. There is a 7-day free trial with no credit card required.
Because the vendor page no longer states base prices, the best available numbers come from third-party trackers, and they disagree with each other. ITQlick lists the tiers at roughly $225, $275, and $325 per month. ServiceAgent's June 2026 breakdown reports Standard around $200 to $230 per month and Pro around $270, with Ultimate as a custom quote for larger operations. Treat all of these as estimates and get a written quote before you commit.
| Plan | Listed price (Workiz site) | Third-party reported range | Users included | Extra user (annual billing) |
|---|---|---|---|---|
| Lite | Free | Free, capped around 20 jobs/month | Up to 2 | Not applicable |
| Standard | Request pricing | ~$200 to $230/mo | First 5 | $55/mo |
| Pro | Request pricing | ~$270 to $325/mo | First 5 | $65/mo |
| Ultimate | Request pricing | Custom quote | First 5 | Quote |
The add-ons are where quotes grow. The Workiz phone system (Workiz Communication) is sold separately, and reviewers on pricing trackers report paying around $100 per month for phone service with SMS allowances, plus per-message overage. One reviewer cited by ServiceAgent reported the AI answering add-on at around $200 per month. A 5-person shop on Standard with phones could realistically land between $300 and $450 per month all-in. That is ServiceTitan-adjacent money, so read our ServiceTitan review before assuming Workiz is the budget option.
The phone system is still the reason to pick Workiz
The Workiz phone system is the feature competitors do not match natively. You get local tracking numbers, call recording, smart routing, and the ability to create a job directly from an inbound call. Jobber and Housecall Pro both rely on integrations or lighter built-in calling for this. For a locksmith or junk removal company where 70 percent or more of booked jobs start as phone calls, having call tracking inside the same screen as the dispatch board removes a whole category of copy-paste work.
Call recording earns its keep in three specific ways: coaching dispatchers on booking rates, catching missed upsells, and settling "that's not what I was told" disputes with customers. If phone volume is low in your trade, this entire advantage evaporates, and with it most of the price premium. Businesses running ads through Google should also note that leads from Local Services Ads can feed into Workiz; our Local Services Ads guide explains how that channel works.
Scheduling, dispatch, and automations
The Workiz dispatch board is built for short-cycle work: visual, fast to reassign, and comfortable at 8 to 15 jobs per tech per day. Automations are tiered by plan (5 on Standard, 10 on Pro, 30 on Ultimate per the Workiz pricing page) and cover job alerts, review requests, and payment reminders. Pro adds Genius Scheduling and Genius Leads, Workiz's AI-assisted booking features, and custom reports. Ultimate adds inventory, purchase orders, equipment tracking, and franchise management, which is why multi-location operators tend to land there.
For contractors whose bottleneck is calendar chaos rather than call volume, compare a few dedicated options in our scheduling software roundup before paying for the full Workiz stack.
What users say on G2, Capterra, and Trustpilot
Workiz reviews as of mid-2026 are strong on the major platforms: 4.5 out of 5 from 221 reviews on G2 and 4.5 from about 216 reviews on Capterra. Trustpilot hosts a smaller set of about 132 reviews with a more mixed tone, which is common there since unhappy billing experiences concentrate on that platform.
Consistent praise across platforms:
- The phone system and SMS tools save real office time and were the deciding factor for several reviewers.
- Dispatching and scheduling are fast for high-volume, short-job businesses.
- QuickBooks Online sync and integrated payments cut down on double entry.
Consistent complaints:
- Billing practices: several Trustpilot reviewers describe unexpected annual contracts and difficulty downgrading or canceling.
- Setup takes effort: getting phones, lead sources, and workflows configured often requires support help.
- Support responsiveness and account manager turnover come up repeatedly in negative reviews.
- Reporting depth trails platforms aimed at larger operations.
The billing complaints are worth acting on: get contract term, cancellation policy, and every add-on price in writing during the sales call, since the quote-only model means nothing is published to point back to later.
Workiz vs Jobber vs Housecall Pro
Workiz competes most directly with Jobber and Housecall Pro for service businesses under about 20 employees. The short version: Jobber wins on price and mobile polish, Housecall Pro wins on marketing tools for general home services, and Workiz wins on native phone workflows and franchise support.
| Factor | Workiz | Jobber | Housecall Pro |
|---|---|---|---|
| Starting price (2026) | Quote-only, reported ~$200+/mo (5 users) | $39/mo Core ($28 annual) | $79/mo Basic ($59 annual) |
| Native call tracking and recording | Yes (add-on cost) | No, integration needed | Limited, VoIP add-on |
| Franchise / multi-location | Strong (Ultimate plan) | Limited | Limited |
| Best-fit trades | Locksmith, junk removal, appliance repair, cleaning | General home service, solo to ~15 people | General home service, 1 to 20 people |
| G2 rating (mid-2026) | 4.5 (221 reviews) | 4.5 | 4.3 |
For deeper dives on the alternatives, see our full Jobber review, our Housecall Pro review, and the head-to-head Jobber vs Housecall Pro comparison.
Who should buy Workiz, and who should not
Choose Workiz if:
- You run a locksmith, junk removal, appliance repair, garage door, or cleaning business where phone calls are the primary booking channel.
- You have 5 or more office and field staff, since every paid plan already includes 5 seats.
- You operate multiple territories or a franchise and need that structure supported natively.
- You want call tracking, recording, and job creation from calls in one tool instead of stitching together a CRM plus a phone platform.
Skip Workiz if:
- You are a solo operator or 2-person crew: Jobber at $39 per month covers scheduling, quoting, and invoicing for a fraction of the cost.
- You are in HVAC, plumbing, or electrical: purpose-built platforms fit better, and our HVAC software stack guide maps the options.
- You are a roofing or remodeling contractor needing insurance workflows and photo documentation: see our JobNimbus review instead.
- You need deep reporting or a best-in-class mobile app as a hard requirement; both trail the leaders here.
How we put this together
We reviewed the live Workiz pricing page (plan names, included seats, extra-user rates, trial terms), then cross-checked dollar figures against ITQlick and ServiceAgent pricing trackers because Workiz no longer publishes base prices. Ratings and sentiment come from G2, Capterra, and Trustpilot listings, and competitor prices from Jobber and Housecall Pro published plans. All figures were verified in July 2026 and quote-only prices can change without notice.
Frequently asked questions
How much does Workiz cost per month in 2026?
Workiz does not publish base prices in 2026; all paid plans show "Request pricing," and third-party trackers report roughly $200 to $325 per month for Standard and Pro, each including 5 users. Extra users run $55 to $65 per month on annual billing, and the phone system is a separate add-on that users report at around $100 per month.
Does Workiz have a free plan?
Yes, Workiz Lite is free for up to 2 users, but third-party breakdowns note a cap of around 20 jobs, invoices, and estimates per month, which makes it a trial vehicle rather than a working plan. Workiz also offers a 7-day free trial of the paid features with no credit card required.
Is Workiz better than Jobber?
Workiz is better than Jobber only for phone-heavy trades that need native call tracking, call recording, and multi-location support; Jobber is better for almost everyone else because it starts at $39 per month, has a stronger mobile app, and suits general home service work. Run the math on your call volume before paying the Workiz premium.
What trades is Workiz best for?
Workiz fits locksmiths, junk removal companies, appliance repair, garage door, cleaning, and pest control businesses best: short jobs, high daily volume, and phone-first booking. It is a weak fit for HVAC, plumbing, electrical, roofing, and remodeling, where trade-specific platforms cover estimating, permits, and project workflows Workiz lacks.
What do Workiz reviews say about its weaknesses?
The most repeated complaints across G2, Capterra, and Trustpilot are billing surprises (annual contracts and hard cancellations), setup complexity, uneven support responsiveness, and shallow reporting. The overall scores stay high at 4.5 on both G2 and Capterra, so most users judge the phone and dispatch strengths worth those trade-offs.
Does Workiz integrate with QuickBooks?
Yes, QuickBooks Online sync is included starting on the Standard plan, per the Workiz pricing page. If accounting fit is a bigger decision driver than dispatch, our contractor invoicing software roundup compares the billing side of these platforms directly.
